When there is no heating where to call and what to do?

If in the winter period heating radiators stop working, then in addition to the negative reaction of the tenants, this raises a quite natural question: Where to complain if there is no heating ?. In such situations, various appliances in the form of electric fireplaces, tiles, duque, or even a gas stove are unlikely to help you restore the proper indoor climate.

Therefore, let's try to figure out what can be done in such cases and watch a video clip on this topic.

Solution to the problem

How to identify the problem

If you feel that the air temperature drops in the apartment and, having touched the battery, you realize that this is precisely because it does not heat - do not panic! First of all, it is necessary to determine the possible causes of the present status quo.

So, first touch all the radiators in the apartment.

1. If only one of them is cold, then you do not need to call anyone - here there is an obvious formation of an airlock in the instrument itself, in the riser or at the neighbors from the side, top or bottom. If it is in neighbors, then you need to push off from the direction of flow of coolant (flow can be carried out not only from above, but below), and in addition, your radiator can be connected not from the riser, but from neighbors through the wall.
2. If you suddenly find that all radiators have stopped heating in your apartment, this is also not a reason for panic or an immediate call to. It is even possible that this also happened due to the airing of the system. In such cases, you should go around the neighbors on the landing, as well as the floor above and the floor below, to find out how things are going with heating in their apartments. Again, if the radiators are not cold at all, then this suggests that you need to get rid of the airlock, which, in fact, can be done with your own hands.

Help from government agencies

In the event that you decide to ask for help from the municipal utilities of the city, here three organizations may be useful to you:

1. Directorate for the operation of buildings, but this ECD must serve exactly your home;
2. The partnership of own housing, if you are a member of this HOA;
3. Any other company that is able to resolve the issue of heat supply of your home (you can get help in the housing office).

Recommendations. If you have the opportunity to duplicate a request for help, that is, you know several organizations that can help you, then it is better to do just that.

• So, you called the appropriate organization or all at once and now you need to wait for their reaction, which should be in any case - this is provided by the work instruction of the Legislation of the Russian Federation. First of all, you will be able to determine a positive reaction to your call when a plumber came to you with a tool and began to investigate the situation or immediately eliminate it, or it could be a technician who will come to clarify the circumstances.
• If this happens, it means that the case has moved - according to the Legislation of the Russian Federation, minor repairs to heating systems should be made within one day from the date of the client’s request. In situations where a breakdown is of a large scale, one week is determined for repairs from the time of filing the application.
• But sometimes abnormal situations happen, for example, a breakthrough of the main pipe, and in such situations not only houses, but also entire areas can be disconnected from the heat supply, moreover, residents may not even be notified (sometimes because of haste, and sometimes due to negligence) . In such cases, the repair period is not limited to the Legislation, but the teams, as a rule, work around the clock. In order to somehow bring the situation under control, you can call the State Housing Inspectorate - there all calls are recorded and received around the clock.

Written statement

Unfortunately, there are often cases when the price of a call is zero - no one records calls in utilities, therefore, later you can simply say that the complaint has not been received, and you can’t prove the opposite.

If you have not been responded to your call, you should submit a written application to the appropriate utilities, on the balance of which your house is worth, but should be made in duplicate. You give one copy to the receiving or subscriber department, and keep the second one.

But at the same time, the official accepting the application must duplicate the seal, the date and his signature - so you will receive a legal guarantee for providing you with proper services.

You can also file a complaint with the Rospotrebnadzor, the inspecting organization that monitors the timing of the execution of the necessary work, including at the request of the population.

You can contact them by e-mail - find the website of the branch of your region or region, for example, the Office of Rospotrebnadzor in the Moscow region and go there in the Feedback menu to report on the facts of corruption, where you can file a registered (automatically) complaint.

Note. In addition, you always have the legal right to file a complaint with the Prosecutor’s Office of your city or district. As a rule, in such cases, the response of utilities occurs very quickly, and your problem will be solved.

Conclusion

In conclusion, it should be said that often cold radiators are a consequence of air congestion in them, and you can independently bleed the air through the Mayevsky valve. In addition, on the upper floors of the entrances (sometimes it can be in any of the upper apartments) on the risers there are special branches through which air is released.

Before the arrival of repairmen, you can lower it yourself - in the stairwell, most likely, there will always be someone who knows how to do it. Warm winters!